Xikar Warranty
Many of you have read my review of the Xikar Axia here. I had some initial problems and tested the warranty by swapping it out at the shop I bought it at. It couldn’t have been easier.
Unfortunately, towards the end of March 2010, the lighter sprung a leak and wouldn’t hold fuel anymore. I admit, I was bummed and a little angry. I babied this thing, and even kept it in the free sheath Xikar sends you if you register your product on their website.
I figured it was time to test Xikar’s warranty again via their mail in option. While I was at it, I figured I’d send my Xi MTX Multi-Tool for sharpening. I used it for a couple years straight, and it was getting dull. This is to be expected from any cigar cutter as time goes on.
Per the instructions on their website, I packed my items in a padded envelope, along with a short letter containing my contact information and description of why I sent them back. I opted to add delivery confirmation (per their suggestion) for a few cents more. I spent less then $3.00 in shipping.
My envelope was shipped on March 31st, 2010. It sat at a “Soft Facility” in Kansas City, MO from April 3rd until it arrived at Xikar on the 14th. If there is a next time, I’ll chose priority mail!
On April 20th, a replacement Axia lighter and Multi-Tool were at my door. Despite the shipping delay, I had my items back within the 3 week time frame Xikar gives for warranty service.
So once again Xikar made good on their warranty. I didn’t expect anything different. The point of this article was to demonstrate how easy it is to get them to honor their lifetime guarantee. You just have to ask, it’s basically that easy. I was lost without my multi-tool, and like I said, I was a bit annoyed about the lighter blowing up. Time will tell how the lighter holds up to regular use. I have complete confidence in the scissors though.
This entry was posted on Wednesday, April 21st, 2010 at 12:00 am and is filed under Misc, Tips and Info. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
Tom Ufer April 21st, 2010 at 12:09 am
It’s good to see a company with excellent customer service that stands behind their products.